Chatbot Trends in Social Media in 2023   One key future for chatbots is leveraging social media channels to engage customers more. 2022 trends show 67% of small businesses in the US use social media for marketing. 25% of customers learn about company websites through social media platforms. In 2023, more companies will use chatbots to automate sales. Our own metrics show that one of the most im...

Revolutionizing the Student Learning Experience with Chatbots   AI chatbot technology is quickly gaining traction in the field of education. And no wonder. Chatbots offer a unique way for students to interact with educational materials. AI chatbots are computer programs that use natural language processing and machine learning algorithms to engage in conversation with users. They can be used to...

How to Design a WhatsApp Chatbot   With over 2 billion monthly active users, it’s no surprise that WhatsApp is a fantastic channel to build a chatbot for. Beyond its fantastic global reach, it also integrates well with popular chatbot functionalities, making it a natural fit.   More so, it’s a platform users have shown they love using chatbots on. Major markets such as India have seen significa...

How to Design a Chatbot for your Website   These days, if you land on a website, there’s a very high chance you’ll see a chat bubble in the bottom-right hand corner.   And what’s in that bubble? It could be the support you’re looking for. A quick way to connect with a sales team. Helpful information to navigate the website. Almost anything, really.   But what it definitely contains, and what ma...

Zendesk Chatbot: all you need to know to create your own   A Zendesk chatbot is a very useful tool for automating conversations and making massive savings on the provision of Zendesk customer support or other conversational services. And now creating a Zendesk chatbot couldn’t be easier: it is a matter of seven straightforward steps (with no coding required) thanks to SnatchBot’s omnichannel pl...

How Conversational Commerce will Revolutionize Online Sales   Conversational Commerce has been gaining traction across retail and marketing over the last five years. As messaging and retail apps dovetail or become a single entity, and AI and chatbots become a stronger part of the marketing landscape, here’s how conversational commerce will change how everyone does business, and change what shop...

Chatbots for Events - How to Automate Event Management   The events market faces a major crisis as everything from concerts to awards shows and weddings face extended delays or a slow restart. Those looking to recover, deliver innovation or make messaging improvements as the industry seeks to catch up with a massive lag in bookings can use chatbots and AI to help. The events industry around the...